Shipping policy

All in stock orders are quickly shipped within 2-3 business days.

If your order has not shipped within this time frame, it may be because of Pre-order items, items that are not in stock and have an estimated ship date. Personalized items. Missing information - check your email!

Custom or personalized items take anywhere from 10 days to 2 months just to be made. 

Standard Shipping - 5-8 business days after processing for 2-3 business days

Free Standard shipping - 5-8 business days after processing for 2-3 business days

2 Days Shipping - 2-3 business days after processing for 2-3 business days

Express Next day shipping - 1-2 business days after processing for 2-3 business days.

 

Package that states delivered yet are missing.   
We are sorry to hear you have not received your order, and tracking indicates it has been delivered.

Sometimes shipping companies tracking information can be incorrect, and packages are marked as delivered before they arrive. Your package will most likely be delivered within a few days. 

Please note we offer a no-signature-required delivery service which means if no one were home at the time of delivery, the package would be left in a secure location around your home. We urge that you check your mailbox around your home and with neighbors to see if they collected it in error.

If you do not receive your order in a couple of days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! info@icelynnjewels.com

If you have already received a shipping confirmation, ICELYNNJEWELS cannot make any changes. Please check to ensure your address is correct before checking out. 

We dispatch orders quickly to ensure our customers receive the best possible service.

 If you haven't received a shipping confirmation yet, please get in touch by emailing info@icelynnjewels.com

In your first message, please explain you wish to change your address. You will be asked to provide us with some security information and the new address, and we will do our best to amend this before dispatch. Please note that this can't be guaranteed, as we may miss your request before dispatch.

If your parcel has already been dispatched, you can contact the courier to see if they can assist.

Please note this could cause a delivery delay of up to 72 hours, and there's no guarantee that the courier will be able to edit your address.